To make sure that your expectations are fully met Lacertosus® offers the best guarantee on the market. We are certain about the quality of the material that is marketed in our portal, so certain that we offer you the full refund or the substitution of the product, without asking many questions, in case the material isn't pleasing you! We are at your disposal for any explanation.
Most of our products are delivered packed in boxes and need installation, which is a simple task. Instructions are provided in a digital form or manual inside the package.
Write us an e-mail and don’t hesitate to get in touch in order to get info on how to use our gear.
The Lacertosus® RIGS are TUV certified, this means we cannot modify the design because this will change the structural rigidity and the warranty. In some rare cases (very small changes) we can comply and adapt to your requirements, just give us an idea on what’s on your mind and we will handle it accordingly. However you can use our configurator in order to make your own custom RIG!
Nope, Lacertosus® is completely dedicated to the production of Training Equipment and complementary accessories. However there are plenty of stores for that, why mess with the rest? :)
If a product is out of stock and we don't have a definitive answer about when it will be available again, we offer the possibility to subscribe to our waiting list of the product. As soon as it will be available again, we will notify you.
However, we know that there are products that can't be waited for, in this case we will show you a range of alternatives so that you can know substitutes that have the same main features.
We update the stock in 24h on average, unless there are manufacturing flaws or the product is out of print.
The stock state can be seen in every product page and is updated in real time.
Disponiamo di un team di specialisti che introduce tutte le informazioni per ogni prodotto nel sito web. Ciò nonostante, se c'è qualche tipo di informazione di cui hai bisogno e che non é presente sul sito, puoi inviarci la tua domanda e ti risponderemo nel minore tempo possibile. Il tempo di risposta dipenderà se dobbiamo consultarci con il nostro team di specialisti.
We have a team of experts that introduces all the information for any new product in the website.
Nevertheless if there is any kind of information that you need and that it is not present on the website, you can send us your question and we will answer you as fast as we can. The reply time will change if we have to consult our team of experts.
It may happen that a product is not available, this happens for a number of reasons, mostly one of these:
a) The warehouse stock had not been correctly synchronized with the website
b) The products is arriving
c) The product is only available on request (mostly, custom products and bigger RIGS)
When this happens, the solutions are:
a) Wait for the arrival (it should not take long)
b) Change the product with another of similar or superior quality (without paying any price difference)
c) Get a refund (in case the payment had already been made)