Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS
I saw a product but it seems it is out of stock, when will it be available?

If a product is out of stock and we don't have a definitive answer about when it will be available again, we offer the possibility to subscribe to our waiting list of the product. As soon as it will be available again, we will notify you.

However, we know that there are products that can't be waited for, in this case we will show you a range of alternatives so that you can know substitutes that have the same main features. 

We update the stock in 24h on average, unless there are manufacturing flaws or the product is out of print. 

The stock state can be seen in every product page and is updated in real time.


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FAQs From Same Category

What is the money back guarantee about?

To make sure that your expectations are fully met Lacertosus® offers the best guarantee on the market. We are certain about the quality of the material that is marketed in our portal, so certain that we offer you the full refund or the substitution of the product, without asking many questions, in case the material isn't pleasing you! We are at your disposal for any explanation.


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The products are already assembled?

Most of our products are delivered packed in boxes and need installation, which is a simple task. Instructions are provided in a digital form or manual inside the package.


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Where can I find instructions on how to use the products?

Write us an e-mail and don’t hesitate to get in touch in order to get info on how to use our gear.


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Is possible to create a custom RIG with Lacertosus® standards based on my drawing?

The  Lacertosus® RIGS are TUV certified, this means we cannot modify the design because this will change the structural rigidity and the warranty. In some rare cases (very small changes) we can comply and adapt to your requirements, just give us an idea on what’s on your mind and we will handle it accordingly. However you can use our configurator in order to make your own custom RIG!


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