money back guarantee

Your satisfaction is the cornerstone of the Lacertosus philosophy. Every product we offer is designed to combine exceptional performance with long-lasting durability. However, we understand that sometimes a product may not fully meet your expectations. That’s why we have created the "Satisfaction or Refund" policy, designed to give you peace of mind and confidence with every purchase.

How does it work?

You have 14 days from the delivery date to evaluate your purchase. Here’s how to proceed:

1) Return request: Contact us by sending an email to info@lacertosus.com, specifying your order number and the product you wish to return. You will receive a confirmation email with all the instructions to proceed.

2) Product packaging: Once you receive our confirmation, you can prepare the item for pickup. Please use the original packaging and securely seal the package.

3) Product return: Please note that the product must be shipped within 14 days from the date of your return request. To comply with the terms, simply send the item before the deadline.

4) Refund confirmation: As soon as the product has been inspected by our quality control team, we will proceed with the refund and send you a confirmation email.