Please allow 3-5 working days for your shipping (estimate for Europe); check your tracking number in order to see the actual location of the package and get in touch with the courier in case you suspect something is wrong. If this doesn’t work, just drop us an e-mail or contact our customer service by chat support or phone, we will take care of the problem and try to fix it asap.
Tracking numbers are numbers given to packages when they are shipped to their location. Tracking numbers are useful for knowing the location of time sensitive deliveries or simply to know how long do you need to wait in order to start your training :)
Shipping fee varies based on total weight and volume of your order, usually is calculated automatically, just check your shopping cart in order to see the amount. In case of extra deliveries (more than 4 pallets, extra dimensions etc.) we will calculate this for you based on destination as well, usually we use this for the quotations (entire gyms, Personal Home Gyms, etc.) in order to get you the best possible price.
Is good to know that we only charge the minimum* of extra for handling and packaging, this way we make sure everything gets safe and sound to your door.
*5-10% of the shipping fee. This will be included in the final quote as well.
Insurance is mandatory and included in the total price you see at the checkout. All the orders shipped from one of our warehouses are insured. We do not sent damage packages, if something happens during shipping is beyond our control and once you get your goods you should carefully check teh outside of your package, please inspect everything and sign with a reserve, this means you accept the package but you are allowed to make a contestation in case the goods inside are damaged. (very important in case we need to file a complain with the freight company)
The tracking number is available in your account once we ship the order, you may also receive this by e-mail. If is not possible to check the tracking, please get in touch with our staff and we will send you an e-mail with all the details or get in touch with the shipping company if necessary.
Don’t panic! The first thing you should do is sign with “reserve”, this is a must, it’s the only way we can make a contestation with the courier and have a refund; this way is possible to send a new package in a very short time. Once all is clear with the forwarder we will organize a new delivery for you
First off we need to verify why this happened, once all is clear we will find the best possible solution in order to fully satisfy your requests and expectancy!
Sending in two packages
In certain cases the delivery of the order is realized in two shipments due to the content of the goods. If your order was sent in different packages you can see it in the delivery note where there are the sent articles in that part of the order.
Lack of the availability of some product
You can't receive some product of your order for stock shortage. In this case you will be contacted by telephone or we will send you a message in which we will inform you. Please, check your email.
The unavailable product will be sent once it will be restocked or, on your request, it will be refunded through the same payment method used and within the refund times.
It can happen that an error in the preparation of the shipment occurs and that a product that was ordered wasn't inserted. In this case you have to specify the product that you didn't receive. We will need a picture of the delivery batch that you can find in the box in which you have received your order.
Once you receive this information, the missing product will be sent to you or we will refund the amount of the product not received.
Please, send us a few photos of the received product and the order reference.
To help you solve this problem send us a brief description of the missing piece/s. In the product instruction manual you can find the pieces number, please let us know the number of the piece/s that you didn't receive.
After a check we will send you the missing piece/s so that you can use the product. The checking times could vary between 3-15 days.
As soon as we will receive the details a member of our Customer service Team will contact you to solve the problem.