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An item is missing in my order

Sending in two packages

In certain cases the delivery of the order is realized in two shipments due to the content of the goods. If your order was sent in different packages you can see it in the delivery note where there are the sent articles in that part of the order.

Lack of the availability of some product

You can't receive some product of your order for stock shortage. In this case you will be contacted by telephone or we will send you a message in which we will inform you. Please, check your email.

The unavailable product will be sent once it will be restocked or, on your request, it will be refunded through the same payment method used and within the refund times.

Logistical error

It can happen that an error in the preparation of the shipment occurs and that a product that was ordered wasn't inserted. In this case you have to specify the product that you didn't receive. We will need a picture of the delivery batch that you can find in the box in which you have received your order. 

Once you receive this information, the missing product will be sent to you or we will refund the amount of the product not received.