Sending in two packages
In certain cases the delivery of the order is realized in two shipments due to the content of the goods. If your order was sent in different packages you can see it in the delivery note where there are the sent articles in that part of the order.
Lack of the availability of some product
You can't receive some product of your order for stock shortage. In this case you will be contacted by telephone or we will send you a message in which we will inform you. Please, check your email.
The unavailable product will be sent once it will be restocked or, on your request, it will be refunded through the same payment method used and within the refund times.
Logistical error
It can happen that an error in the preparation of the shipment occurs and that a product that was ordered wasn't inserted. In this case you have to specify the product that you didn't receive. We will need a picture of the delivery batch that you can find in the box in which you have received your order.
Once you receive this information, the missing product will be sent to you or we will refund the amount of the product not received.
FAQs From Same Category
Please allow 3-5 working days for your shipping (estimate for Europe); check your tracking number in order to see the actual location of the package and get in touch with the courier in case you suspect something is wrong. If this doesn’t work, just drop us an e-mail or contact our customer service by chat support or phone, we will take care of the problem and try to fix it asap.
Tracking numbers are numbers given to packages when they are shipped to their location. Tracking numbers are useful for knowing the location of time sensitive deliveries or simply to know how long do you need to wait in order to start your training :)
Shipping fee varies based on total weight and volume of your order, usually is calculated automatically, just check your shopping cart in order to see the amount. In case of extra deliveries (more than 4 pallets, extra dimensions etc.) we will calculate this for you based on destination as well, usually we use this for the quotations (entire gyms, Personal Home Gyms, etc.) in order to get you the best possible price.
Is good to know that we only charge the minimum* of extra for handling and packaging, this way we make sure everything gets safe and sound to your door.
*5-10% of the shipping fee. This will be included in the final quote as well.
The transit times on Italian territory are of 24-72h (express courier Bartolini). The times for order processing are of 24-48 h (to be added to transit times). Example: order made on Monday, will arrive on Wednesday-Thursday, at the latest on Friday. Only in case you chose a payment method that allows the order fulfillment quickly (Cash on delivery, credit card or paypal). In base of bank transfer*, 2-3 working days for the accreditation, same day only in case in which you use the same bank fo the payee. The hours are to be intended in the period of the working days (holidays excluded).
La consegna del materiale è da intendersi unica a disponibilità totale dei prodotti ordinati. Qualora non vogliate aspettare il resto dell'ordine, si prega di contattare il servizio clienti.
N.B - In case the product is out of stock, incoming or on request the times will be longer. If you chose one of this products, we suggest you to contact our staff to have an accurate answer. The delivery of the equipment has to be intended single in case of complete availability of the ordered products. If you don't want to wait for the rest of the order, please contact our Customer Service.
*interbank bank transfers are immediate, for other cases (different banks) 2-3 working days are required.