Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS
My order is still processing 

If your order appears in the processing state is because our team is preparing it for the shipping. The order can be processed for 1-10 days depending on your purchase and, if it exceeds 10 days, you will be contacted by our team to fix the problem. Check your email, you will have certainly received a message from us. In any case, if you prefer you can contact us. Once your order will leave our warehouse, we will send you an e-mail with the link so that you can trace the shipping state.


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FAQs From Same Category

How can I place an order?

To place an order, you have to add the desired items to the cart, once you decide which items you want to buy, you can go on clicking on the button shopping cart (at the top on the right) and on the button checkout. Once the checkout page is open, you have to fill in your personal data for shipment and invoicing (the data appear automatically if you have logged in or you are a customer already registered) and click on the button “I confirm my order” (down on the right). Our one-page checkout is simple and very effective in avoiding confusion and making the entire process as fast and carefree as possible. In case you need help, just get in touch with our staff!


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I do not have a gym or training center, nor am I a Trainer, can use still use the website and buy products?

Off course you can! Our online store is opened to everybody who wants to take their personal training seriously.


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I can modify or cancel my order?

It is not possible to add or remove items if you have already completed your order. If you forgot to buy any product, you can make an additional purchase. Also, remember that products purchased on our site can be returned within 14 days of the delivery date.


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Is possible to buy directly in the store?

Of course! we would love to have you in our store and it’s totally worth it! more than 500 square meters of quality training equipment divided in various sections: CrossTraining, Calisthenics, Functional Training, WL | PL, MMA Training and a Specialized section as well for Home-Gyms). Our biggest how-room is available at the HQ in Parma, Italy, only with appointment. Request appointment


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