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Shipping Covid-19 Emergency

Frequent questions

Can i place an order? Lacertosus deliver the package?

You can place an order through our e-commerce, the preparation time of the goods is 1-3 working days followed by shipping.

Be careful to correctly fill in your personal and shipping data. We are working with a reduced staff and contacting you for missing or incorrect data slows down our work considerably.

Do you want to receive your order quickly? be careful when entering your data; help us do our job, we will do our part to be as quick as possible.

Do not use delivery addresses of places that could be closed due to current measures.

Can I request a quote by e-mail or via the form on the site?

Yes, you can request a quote for orders over € 2500, however at this time when we are working with a reduced staff to protect the health of our staff, priority will be given to the management of orders via e-commerce.

Is it safe to receive orders?

Health authorities confirm that it is safe to receive parcels. You can find more information on the websites of the Ministry of Health and the World Health Organization.

Delivery procedures are constantly adjusted according to the directives of the competent authorities.

Some items may be temporarily unavailable, our staff is constantly working with the utmost commitment to minimize inconvenience, we appreciate your understanding.

To protect the health of our workers we are working with a reduced staff and where possible in smart working, please help us in this difficult moment, we will do our part:

1. Fill in the form with your personal and shipping data with the utmost attention. If you want to receive your package at a business, enter your personal data and fill in the delivery address in this way: (example) Ironmongery, to the C.A. Mario Verdi

If you want to be contacted by the courier before delivery, you must choose the BRT SERVICE BY APPOINTMENT (with supplement) otherwise you will have the standard service that does not plan to be contacted and you will not be able to agree with the courier when to receive the delivery.

2. Be careful in composing your order, check that you have not forgotten anything and that the products you put in the cart are exactly what you need, consult the technical data sheets for each product on the site.

3. We are working for you and where possible we will try to respond to all messages and requests: we ask you to do your part and avoid congesting communications if not really important.

Is the returns service active?

Yes, the returns service is active as required by current laws, however, due to the current health situation and the restrictions in place, it is possible that there are delays in managing the practice.